volcanic activity in iceland lead me to end up in a white sand beach
04.23.2010 30 °C
Travel specialist - A word that best describe to me as my job, a profession, as well as a passion. I am good at travel. I travel a lot, its like an addiction that I can never escape. It always finds me no matter how I resist, I cant get away with it. The sound of plane engines, the window seat, the music that plays on my ipod and the touch down to a new airport that is unfamiliar to me. All these things are always lurking inside me so I dig in and feed this craving - travel travel and travel.
On the not so lighter side of this obsession, is the fact that I am a travel agent. I also cater other people's need to travel, just like me. It is my job to ensure that their travel plan has to go smooth as what they expected it to be. But the nature of life and reality is just not that cooperative.
It was a thursday 15th of april when Eyjafjallajökull (I know, Im having a hard time pronouncing it as well) volcano in Iceland erupted. It filled the european skies with its ashes resulting to over 20,000 flights cancelled all over europe. This was when our nightmare starts. Thousands of stranded passengers called asking for assistance to ber reaccomodated to another flight or probably refund to their cancelled flight. It was a very sudden situation that the airlines has no back up plan with their partner agencies as to how to assist passengers seeking for reprotection. All we had to do was check on other flights that are still operational and rebook standed passengers to those flights only to find out that these reprotection given will just be cancelled. It was a total mess. Our call waiting would reach to a hundred, and when we speak to these callers, we can barely help them due to a fact that we only have few options for them. We would be thankful if the caller would just want a refund to their flight and we can just go ahead forward the request to the Airlines, but most passengers doesn't want refunds instead, they want to be reprotected to a another flight available. I don't even want to remember how busy those days were, it was horrible like hell. It lasted for 7 days. Good thing I was already on my rest day on tuesday. And another good thing about it is we backpacking getaway plan with my friends to bantayan island.
The sun was rising as we reached hagnaya port in bantayan:
It was a long agonizong week for me, that ended up to a relaxing getaway adventure with my closest friends. We had a blast in bantayan, the warm breeze of the ocean made me forget the stress I had back in the office. The nice little airconditioned cottage we stayed gave me satisfying sleep; and the company of friends in a paradise made it all worth-it.
I am now back in the office. The volcano has finally calm down. Regular flight schedules are now operational. Passengers are now back to in respective destinations. Call queue has gone down. Everything is now back to its usual pace.